Shipping and Returns

Proof of Professionally Licensed Business / Shop:
5th Avenue Studio Supply only sells to licensed shops for all Piercing and Tattoo Supplies. If you are a new customer, we will verify your shop, to include calling the shop directly, internet search, and / or verification through State Business Entity look up service.


If an order has been placed by an unauthorized person or entity, the order will be cancelled, the created account on 5-ave.com will be deleted, and you will be charged a $25.00 Fee for processing of a fraudulent order.


For questions concerning this policy, please feel free to contact us at 800-385-3005.


COD:
All COD (Cash on Delivery) orders will be charged an additional COD fee of $14.00. COD payment must be presented at the time of delivery by cashiers check or money order only. To have personal or business check COD privileges, you must receive prior approval.


If a COD order is returned to 5th Avenue Studio Supply for any reason, COD privileges will be revoked and all future orders must be pre-paid. All shipping costs incurred by 5th Avenue Studio Supply for returned packages will be billed back to the customer and payment of incurred charges must be paid immediately and prior to any future orders being shipped.


Shipping:
All orders are sent UPS Ground, unless another form of shipment is requested. All orders MUST include a street or route address (We cannot accept a P.O. Box number for UPS shipments). All orders are subject to shipping and handling charges. 5th Avenue Studio Supply stocks over 600,000 items for shipping the next business day. We pride ourselves on prompt shipment.


Next Business Day Shipping:
All orders received prior to 2:30 pm (MST) are processed immediately and are guaranteed to be shipped the next business day. However, we will always try to ship them the same day as received. Most manufacturers take 3-5 days to ship even if the items are in stock. We know that you want your order fast and will do our best to deliver.

 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Tattoo Pigments, Ointments, and medical supplies can not be returned any any circumstances.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@5-ave.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@5-ave.com and send your item to: 5th Avenue Studio Supply, 2212 S. West Temple #38, South Salt Lake UT 84115, United States.

Return Shipping
To return your product, you should mail your product to: 5th Avenue Studio Supply, 2212 S. West Temple #38, South Salt Lake UT 84115, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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