Proof of Professionally Licensed Business / Shop:
5th Avenue Studio Supply only sells to licensed shops for all Piercing and Tattoo Supplies. We do not sell to tattoo schools. A licensed shop is defined as a legal business entity, with proof of Business License, and Health Department Permit. Tax ID numbers, LLC Filings, etc, are not acceptable. If you are a new customer, we will verify your shop, to include calling the shop directly, internet search, and / or verification through State Business Entity look up service.
If an order has been placed by an unauthorized person or entity, or we are unable to verify the artist or shop, the order will be cancelled, the created account on 5-ave.com will be deleted, and you will be charged a $25.00 Fee for processing of a fraudulent order.
For questions concerning this policy, please feel free to contact us at 800-385-3005.
Shipping:
We offer free shipping on orders totaling over $200 that are shipping with the Lower 48 States. Free shipping not available to Alaska and Hawaii. Some items are excluded such as gloves, lap cloths, drape sheets, green soap, surface disinfectants, surface wipes, and gallons, and other items of excessive size or weight.
All orders are shipped using a carrier at our discretion, unless another form of shipment is requested. All orders MUST include a street or route address (We cannot accept a P.O. Box number for UPS shipments). All orders are subject to shipping and handling charges. 5th Avenue Studio Supply stocks over 60,000 items for shipping the next business day. (We are closed all federal Holidays) We pride ourselves on prompt shipment.
Local Delivery & Expanded Deliver - Within Salt Lake, Utah, Weber, and Davis is valid for Commercial Locations only. Under no circumstance do we do deliveries to private residence.
Next Business Day Shipping:
All orders received prior to 2:00 pm (MST) are processed immediately and are guaranteed to be shipped the next business day. However, we will always try to ship them the same day as received. Most manufacturers take 3-5 days to ship even if the items are in stock. We know that you want your order fast and will do our best to deliver.
We do not guarantee delivery dates. Nor are we responsible for delays. Once a package is turned over to the carrier, we have no control.
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Please note, we do not ship on weekends or Federal Holidays.
COD:
We do not offer COD.
Returns
Due to the nature of tattoo equipment and supplies, most items are not eligible to be returned and all sales are final.
To be eligible for a return, you must call 5th Avenue for specific approval, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Tattoo Machines, Tattoo Pigments, Ointments, and medical supplies can not be returned any any circumstances.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@5-ave.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@5-ave.com and send your item to: 5th Avenue Studio Supply, 2212 S. West Temple #48, South Salt Lake UT 84115, United States.
Return Shipping
To return your product, you should mail your product to: 5th Avenue Studio Supply, 2212 S. West Temple #48, South Salt Lake UT 84115, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.